RECEPTIONIST(Woman, British): Good morning, Super Fitness. How can I help you?
MAN(British): Hello there. I’m interested in joining your gym.
RECEPTIONIST: Sure. We have several different options for membership. How long of a contract are you looking to sign up for?
MAN: Is there a price difference depending on how long I join?
RECEPTIONIST: Yes, there is.
MAN: Do you offer a month-to-month contract?
RECEPTIONIST: We do have a month-to-month membership, but it’s the most expensive option. Currently, that type of membership is £40 per month.
MAN: Okay. What does that include?
RECEPTIONIST: That includes access to the locker rooms, weight machines, cardio equipment, pool, and sauna.
MAN: Do the locker rooms have showers?
RECEPTIONIST: Yes, but you’re required to bring your own towel. You’ll also need a lock for the locker.
MAN: I see. Is there anything that’s included in a longer membership that isn’t included in the month-to-month contract?
RECEPTIONIST: Well, certainly. For example, any contract for membership that is for six months or longer automatically includes free access to all of our classes.
MAN: What type of classes do you offer?
RECEPTIONIST: There is a large range of classes, including yoga, spin, Pilates and aerobics that are scattered throughout the day starting at 9:00 a.m. and ending at 8:00p.m. We print a schedule of all classes each month.
MAN: Are those taught by the staff of the gym?
RECEPTIONIST: Actually, they’re taught by personal trainers that use our facilities, but aren’t actual employees of our gym.
MAN: Can you also hire them for one-on-one training?
RECEPTIONIST: I believe so, yes. You’d have to contact them individually to set that up. They all charge different rates, and you would have to pay for it separately from your membership fees.
MAN: What about the classes? Is it possible to pay for individual classes if I’m not a long-term member?
RECEPTIONIST: Yes, of course. Each class is £3 per class.
MAN: How long are each of the classes?
RECEPTIONIST: It depends. Usually about one hour. Some are longer . . . like yoga usually goes a bit longer than that, but I think water aerobics is only 50 minutes.
EXAMINEE GETS A 30 SECOND BREAK TO REVIEW THE QUESTIONS FOR THE SECOND PART OF MONOLOGUE A
MAN: All right, then. Oh, how much does a six-month membership cost?
RECEPTIONIST: The six-month contract is £30 per month, and it requires a £70 registration fee. However, we’re running a special right now on the year-long memberships. Those are £25 per month and the usual £70 registration fee is waived. It’s really your best deal.
MAN: Hmmm. . . . That sounds like a great deal, but I’m not sure if I would want to be a member for the whole year.
RECEPTIONIST: Well, it will save you money in the long run. But if you’re not sure, I’d go with the month-to-month, and then you can switch over if you decide that you like the gym and want to join for the entire year.
MAN: How long will the special be going on?
RECEPTIONIST: Unfortunately, our deal is only good for the rest of this month. So, if you’d like to take advantage of it, you’ll have to sign up this month for the 12-month contract.
MAN: Oh… well, what if I sign up for the 12-month contract now and for some reason decide to cancel it after a month or so?
RECEPTIONIST: Well, it’s possible, but you’d have to pay a hefty cancellation fee, so it doesn’t really make any sense to do it.
MAN: Yeah, I guess I’ll go with the 12-month contract. What information do you need for that?
RECEPTIONIST: Great. You’ll need to bring in a current picture ID. There are a few forms to fill out and after we complete those, I can walk you around our facility to show you where everything is located, and get your gym ID registered so you can start working out right away.
MAN: Sounds good. I’ll come back in later. What are your hours?
RECEPTIONIST: We’re open from 6:00 a.m. to 10:00 p.m. every day except Sunday. On Sunday, we close at 4:00 p.m.
MAN: Thanks. Oh. . . I almost forgot. Can we leave stuff in the lockers overnight?
RECEPTIONIST: That depends. We have free lockers which are just for the day. If you’d like to have an overnight locker, it’s an additional £10 per month. Would you like the optional lockers as well?
MAN: Yeah, sure. See you later this afternoon.